Tuesday, June 2, 2026

9:00 AM - 10:00 AM

River Terrace 3

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Details

Permit Tech Customer Interaction & Conflict Resolution Training - Part 1 – Foundations of Professional Communication This three-part interactive training equips Permit Technicians with the communication, boundary-setting, and de-escalation skills necessary to confidently manage difficult customer interactions while maintaining professionalism and policy compliance. The course emphasizes changing the public narrative of Building Departments by promoting clarity, empathy, and solution-oriented service — without compromising regulatory responsibility. This session establishes the mindset, communication framework, and behavioral tools necessary to prevent conflict before it escalates.

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Speaker