Wednesday, June 4, 2025

10:20 AM - 11:20 AM

Universal Center

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Details

This course provides essential training in delivering excellent customer service and effectively managing challenging customer interactions. Participants will learn strategies to avoid assumptions, communicate clearly, and remain professional under pressure. The course covers techniques for staying patient, demonstrating empathy, and maintaining a positive attitude, even during tense situations. Special attention is given to identifying and handling various types of difficult customers, including angry, impatient, indecisive, and abusive individuals. Ideal for front-line staff, the course equips participants with practical tools to resolve conflicts, foster trust, and ensure customer satisfaction in diverse scenarios.

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Speaker